Feature — WhatsApp Maintenance Bot

WhatsApp Maintenance Bot
That Actually Gets Used

Every property gets a dedicated WhatsApp Business number. Tenants text or send photos to report issues — no app downloads, no portals. AI triages urgency and alerts you instantly.

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How it works

From Tenant Message to Maintenance Ticket in Seconds

Traditional maintenance portals have 10–30% adoption rates. WhatsApp already has 2 billion users. TenantFix makes the app tenants use daily into your maintenance workflow.

Each property gets a dedicated WhatsApp number

After onboarding, TenantFix assigns a WhatsApp Business number to your property. Share it once — via QR code, move-in letter, or a simple link. That's the only setup tenants ever need.

Tenant texts or sends a photo of the issue

When the boiler stops working or a window won't close, the tenant messages the number in plain English. They can attach photos directly. No login, no account, no app to remember.

AI triages urgency and suggests self-fixes

The bot classifies the issue — routine, urgent, or emergency. For minor issues like a dripping tap or tripped breaker, it suggests a self-help fix first. Many issues resolve without you ever getting involved.

You get an instant alert with full context

Escalated requests hit your dashboard immediately with the full WhatsApp thread, any photos, AI classification, and a timestamp. You decide: handle it yourself or assign to a contractor.

Why it works

The Maintenance Bot That Reduces Your Workload

A maintenance system only works if tenants actually use it. WhatsApp's 98% open rate means issues get reported early — before small problems become expensive repairs.

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AI triage built in

Every incoming message is classified automatically. Routine, urgent, or emergency — no manual sorting needed.

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Self-fix suggestions cut callouts

The bot tries self-help first. Fewer unnecessary contractor visits means lower maintenance costs per property.

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Photos attached automatically

Tenant photos are stored with the ticket — timestamped, available in your dashboard, useful for contractor briefings and dispute evidence.

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Emergency escalation

Gas leaks, flooding, electrical faults — detected and escalated immediately with priority alerts and optional emergency contractor auto-response.

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Full audit trail

Every conversation is logged with timestamps. Invaluable for deposit disputes, insurance claims, and regulatory compliance.

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Zero friction for tenants

No signup, no portal, no password. Tenants use the WhatsApp already on their phone. Adoption is immediate.

FAQ

Common Questions About the Maintenance Bot

How does the WhatsApp maintenance bot work?

Each property gets a dedicated WhatsApp Business number. When a tenant texts a maintenance issue, the AI bot reads the message, classifies urgency (routine, urgent, emergency), suggests self-help fixes for minor problems, and creates a logged maintenance ticket. You get an instant alert on your dashboard with the full conversation thread.

Do tenants need to install anything to use the maintenance bot?

No. Tenants use the WhatsApp already on their phone — no app to download, no account to create, no portal to remember. This is why response rates are dramatically higher than email or dedicated maintenance apps.

Can the bot handle emergency maintenance requests?

Yes. The AI detects emergency keywords — gas leak, flooding, electrical fault, fire — and immediately escalates with a priority alert to you. Out-of-hours emergencies can trigger automatic responses with your approved emergency contractor contact details.

What happens if a tenant sends a photo of the damage?

Photos sent via WhatsApp are automatically attached to the maintenance ticket and stored in your dashboard with timestamps. You see the full context — text description plus photos — before deciding whether to escalate to a contractor.

WhatsApp Maintenance Bot That Actually Gets Used