📸 Feature — Maintenance Photo Uploads

Visual Evidence
for Every Maintenance Request

Tenants send photos of issues directly in WhatsApp. Photos are automatically attached to maintenance tickets, timestamped, and stored in your dashboard — useful for contractor briefings and deposit disputes.

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How photos work

From Tenant's Phone to Your Dashboard — Automatically

When a tenant sees a cracked tile, leaking pipe, or damaged appliance, they do what they'd do normally: take a photo and send it in the WhatsApp conversation. TenantFix handles the rest.

Tenant sends a photo in the WhatsApp conversation

No upload portal, no dedicated app. Just a photo in the WhatsApp chat with the property's maintenance number. Works exactly like messaging a friend.

Photo is automatically attached to the maintenance ticket

TenantFix captures the image with a timestamp and attaches it to the maintenance ticket being created from the conversation. No manual steps required.

You see the photo in your dashboard alongside the ticket

When you receive the maintenance alert, the photo is already there. You can assess severity without a preliminary call or visit — and share it with contractors before they attend.

Photo stored permanently as part of the maintenance record

Photos become part of the property's maintenance history — useful evidence if a damage dispute arises months or years later. Timestamped and linked to the specific maintenance event.

Why photos matter

Three Ways Photo Evidence Protects Landlords

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Deposit dispute evidence

Photos timestamped at report time are strong evidence in deposit scheme adjudications. Shows condition at the time tenants flagged an issue — before and after comparison.

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Better contractor briefings

Share the photo before the contractor attends. They arrive knowing exactly what they're dealing with — fewer preliminary visits, faster repairs, lower costs.

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Regulatory compliance record

A timestamped photo of reported damage shows you responded to maintenance reports promptly — important if regulatory action is ever taken over property condition.

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Better repair assessment

See severity before deciding whether to send a contractor. Minor cosmetic issues documented in photos may not need immediate action — but are now on record.

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No friction for tenants

Tenants already know how to send a WhatsApp photo. Zero barrier to reporting — which means issues get flagged earlier, before small problems escalate.

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Organised by property and date

All photos are filed under the relevant property and maintenance ticket. Find any photo by property, date range, or issue type in seconds.

FAQ

Photo Upload Questions

How do tenants send maintenance photos to the landlord?

Tenants send photos directly in the WhatsApp conversation with their property's maintenance number — the same way they'd send a photo to a friend. No app to download, no upload portal to navigate. Photos are automatically attached to the maintenance ticket and stored in the landlord's dashboard with timestamps.

Are photo uploads useful for deposit disputes?

Yes. Photos sent via WhatsApp include metadata showing when they were taken and received. Combined with the full message thread, they create a timestamped record of reported damage — valuable evidence in deposit scheme adjudications and small claims proceedings.

Can landlords share photos with contractors?

Yes. Photos stored in the maintenance ticket can be referenced when briefing contractors — reducing the need for preliminary visits. A contractor who can see exactly what needs fixing before arriving saves both time and call-out costs.

Visual Evidence for Every Maintenance Request