When a tenant reports a blocked drain or tripped breaker, TenantFix tries to help them solve it themselves first. Most minor issues have a 2-minute fix. Fewer callouts. Lower costs. Less admin.
Start Free Trial $29 / property / monthHow self-resolution works
A contractor call-out for a tripped breaker costs £80–200. The same issue resolved by the tenant in 2 minutes costs nothing. TenantFix's AI tries the cheap option first.
"The heating has stopped working" or "There's no hot water" — the bot reads the message and classifies the type of issue.
For issues with known DIY solutions — low boiler pressure, tripped circuit, blocked drain — the bot sends a step-by-step guide using property-specific knowledge (appliance manuals, utility contacts).
The bot asks whether the issue is resolved. If yes — ticket closed, no cost. If no — the issue escalates immediately to a full maintenance request with all context attached.
Whether resolved or escalated, every exchange is logged with timestamps. The self-fix attempt becomes part of the maintenance record — useful evidence if a dispute arises later.
Common self-resolvable issues
Bot guides tenant to the consumer unit, identifies which breaker tripped, and walks through the reset process safely.
Step-by-step guide to repressurise the boiler using the filling loop — specific to the boiler model if you've uploaded the manual.
Bot suggests drain unblocker, manual plunging, or checking the trap — before booking a plumber.
Thermostat settings, TRV adjustments, timer programming — common sources of "no heat" calls that tenants can solve themselves.
Ventilation guidance, extractor fan advice, and heating scheduling tips — reduces recurring mould reports.
Bot provides your approved locksmith contact and captures the situation for the record — without waking you at 2am.
FAQ
The AI tries the self-fix first. You only get called when it actually matters.
Start Managing Your Properties